3310 Responsible Gaming — Play Smart, Play Safe
At 3310, entertainment only means something when it is done in a healthy and controlled way. This page provides guidance, advice, and self-exclusion tools to keep your gaming experience enjoyable and free from any negative impact on your daily life.
3310's Commitment to Healthy Gaming
3310 believes that online gaming is a form of entertainment — just like watching a film or playing sports. It should bring enjoyment, not stress or financial hardship. That is why we actively promote responsible gaming practices among all our users in Malaysia.
We provide information, guidance, and self-control tools so every user can enjoy the 3310 platform in a positive way. Our goal goes beyond offering games — we want to ensure that users retain full control over the time and money they invest in this form of entertainment.
If at any point you feel that gaming is starting to affect your daily life, personal relationships, or finances, we encourage you to take immediate action using the tools we provide or to seek professional support.
Recognise the Signs of At-Risk Behaviour
Spotting the warning signs early is the most important first step. Here are some signs to watch out for in yourself or someone you care about:
Playing longer than planned, frequently losing track of time, or neglecting daily responsibilities just to keep playing.
Spending more than you can afford, borrowing money to play, or dipping into savings or funds set aside for daily essentials for the purpose of betting.
Feeling extremely angry, upset, or distressed after a loss, or feeling compelled to keep playing in order to recover losses.
Hiding gaming activity from family or friends, avoiding social gatherings in order to play, or being dishonest about the time and money spent.
Having tried to cut back or stop playing but been unable to, or feeling uncomfortable when not playing even for a short period.
Poor sleep, neglecting meals, personal hygiene, or self-care, and a noticeable decline in work or academic performance due to gaming.
If you identify two or more of the above signs in yourself, we encourage you to take a break and consider the support options available to you.
Setting Smart Time and Budget Limits
The best way to keep gaming fun is to set clear limits before you start a session. 3310 encourages all users to practise the following:
Play Time Limit
- Decide how long you will play before starting a session — and stick to that limit.
- Use your phone's timer as a reminder when your set time is up.
- Take at least a 15-minute break for every hour of play to avoid decision fatigue.
Budget Limit in MYR
- Set daily, weekly, or monthly deposit limits based on your actual financial capacity.
- Never play with money set aside for essentials such as rent, food, or bills.
- Think of money spent on gaming as entertainment expenditure — just like a cinema ticket or a meal out.
Self-Control Tools We Provide
3310 offers several self-control tools that users can access at any time through their accounts. All of these features are designed to help you stay in control.
Set a maximum deposit limit on a daily, weekly, or monthly basis through your account settings. Limits take effect immediately and help you keep your spending in MYR under control.
If you need a short break, you can activate a temporary account suspension for 24 hours, 7 days, or 30 days. During this period, you will not be able to log in or make any transactions.
For those who wish to stop playing for a longer period, the self-exclusion feature allows your account to be blocked for an extended duration. Contact [email protected] for more information.
Log in to your 3310 account and go to the Account Settings section to access the self-control options. If you need assistance, contact our support team at [email protected] and we will be happy to help.
Minor Protection
The 3310 platform is strictly for users aged 18 and above. We take our responsibility to prevent underage access seriously and have put in place several measures to this end.
All new users are required to verify their identity and age during registration. 3310 reserves the right to request age verification documents at any time and will close any account found to belong to an individual who does not meet the minimum age requirement.
If you are a parent or guardian, we encourage you to:
- Using parental control software on devices shared with children.
- Do not share your 3310 login credentials with anyone, including family members.
- Educating children about the risks of gambling and the importance of playing responsibly when they reach the appropriate age.
- Ensuring your device is locked or password-protected when not in use.
By registering with 3310, you confirm that you are 18 years of age or older and take full responsibility for your account usage.
Any account found to belong to a minor will be closed immediately and the remaining balance will be frozen in accordance with our internal procedures.
Maintain Life Balance and Seek Help When You Need It
A balanced life is the foundation of wellbeing. Online gaming should only take up a small portion of your leisure time and must never replace meaningful family relationships, your career, health, or social activities.
We encourage 3310 users to regularly reassess their relationship with gaming. Ask yourself: Is gaming still enjoyable? Is it within reasonable limits in terms of time and money?
If you feel you need support, reaching out is a sign of strength, not weakness. Trained professionals can help you develop healthier strategies for managing your gaming habits. You can also speak to someone you trust — a family member or friend — about your concerns.
For any support related to the 3310 platform, reach out to us at [email protected]. Our team is ready to help — no judgement, no questions asked.
- Talk to a trusted family member or friend
- Reach out to a counsellor or your family doctor
- Seek guidance from a local welfare organisation that handles addiction issues
- Use the self-exclusion tools available in your 3310 account
- Contact [email protected] for account suspension or self-exclusion requests
Have a Question or Need Help?
Our FAQ page covers a wide range of common questions. You can also log in to manage your self-exclusion settings or reach out to our team directly.