3310 Privacy Policy — How We Protect Your Information
User privacy is a priority at 3310. This document outlines the information we collect, how it is used, and the rights you hold as a user of our platform in Malaysia.
Effective Date: 1 January 2026
Information We Collect from Users
When you register or use the 3310 platform, we collect various categories of information to ensure the service runs smoothly and securely. The following are the types of information we may collect:
Personal Account Information
This includes your full name, email address, phone number, date of birth, and identity information provided during registration. This information is used to verify your identity and manage your account.
Payment Information
To process deposits and withdrawals in Malaysian Ringgit (MYR), we may retain payment-related information such as bank account numbers or e-wallet details. Credit or debit card details are not stored directly by us — they are processed through third-party payment providers using industry-standard encryption.
Device & Browser Data
We collect technical information such as device type, operating system, web browser, IP address, and general location data. This helps us identify suspicious activity and improve platform performance across devices — particularly mobile devices, which are most commonly used by Malaysian users.
Platform Usage Data
We record in-platform activity such as games played, session duration, login frequency, and transaction history. This data is used for internal analytics, improving the user experience, and detecting anomalies.
Name, email, phone number, date of birth
Securely processed through licensed third parties
IP, OS, browser type, general location
How This Information Is Used
3310 uses collected information for legitimate and specific purposes only. We do not use user data for anything unrelated to platform operations. The following are the primary purposes for which information is used:
- Account management: Creating, verifying, and managing registered user accounts.
- Transaction processing: Managing MYR deposits, withdrawals, and account financial records.
- Platform security: Detecting and preventing fraud, multi-account usage, and activities that violate our terms.
- Customer support: Responding to enquiries and resolving issues related to accounts or transactions.
- Platform improvement: Analysing usage patterns to improve the user experience and technical performance.
- Legal compliance: Fulfilling record-keeping and identity verification requirements that may be legally mandated.
Data Storage, Security and Information Sharing
How We Store and Protect Your Data
All user information is stored on encrypted servers. Communication between your device and the 3310 platform uses SSL (Secure Sockets Layer) protocol, ensuring data cannot be intercepted in transit. Access to the user database is restricted to authorised personnel only.
We retain personal information for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. When information is no longer needed, it will be securely deleted or anonymised.
Third-Party Sharing
3310 does not sell or rent users' personal information to third parties for marketing purposes. However, we may share necessary information with:
- Payment providers for processing MYR transactions
- Technical service providers that support platform operations
- Relevant authorities where required by law
Your Rights as a 3310 User
As a registered 3310 user, you have certain rights regarding your personal information. We are committed to respecting and facilitating the exercise of these rights.
You have the right to request a copy of the personal information we hold about you. Requests can be submitted via our support email.
If the information we hold is inaccurate or outdated, you have the right to request a correction. Log in to your account or contact customer support.
Under certain circumstances, you may request the deletion of your personal information. Such requests are subject to record-keeping requirements mandated by law.
To submit any request relating to your privacy rights, please contact us by email at: [email protected]. State the type of request along with your account details. We will respond within a reasonable timeframe. For general enquiries, visit the FAQ us first.
Policy Amendments and How to Contact Us
Changes to This Privacy Policy
3310 reserves the right to update or amend this Privacy Policy from time to time in response to changes in law, technology, or our operations. Registered users will be notified of any significant changes via email or an in-platform notice. Users are responsible for reviewing this policy periodically.
Continued use of the 3310 platform after any amendments are published will be considered acceptance of the latest version of this Privacy Policy. The "Effective Date" at the top of this document will be updated whenever changes are made.
Contact Us About Privacy
If you have any questions, concerns, or complaints about how 3310 handles your personal information, please reach out to our team:
- Email: [email protected]
- We aim to respond to all privacy-related enquiries within a reasonable timeframe.